Tuesday, January 15, 2013

Guidelines For Submitting a Bug Report

We love getting feedback from the community from the contact us page. When users submit problems they encounter while using Challonge, it helps us make our service better for everyone.

Recently, we received bug reports that we weren't able to resolve due to lack of information in the messages, so we thought it would be a good time to publish what we look for in a bug report so we can get your issue resolved as fast as possible.
  • Provide a link to the page where the bug happened.
  • Explain what you were doing when the problem happened, what you expected to happen, and what actually happened. The more descriptive the bug report, the better. 
  • Include a screenshot of the problem. ( Include your browsers navigation bar in the screenshot.
  • Be sure to include your email so we can contact you for further information, and let you know if we've fixed the bug.
The faster we can identify the bug, the faster we'll be able to fix it! Thanks to everyone who does take the time to submit a bug.